LAST UPDATED 18th May 2024

Introduction

This page (“Terms and conditions”) provides our terms and conditions for using our services and the security measures we’ve put in place to protect the information that you store using Walkies and Whiskers, LTD, Company no: 15291116. ("Walkies and Whiskers") services, including the services made available through this web site, and any other software or services offered by Walkies and Whiskers in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

 Booking Policy

Walkies and Whiskers will agree a time when the dog walk will occur, or pet sitting begin. If an unforeseen situation arises, the time interval may be adjusted. Bank Holidays may incur additional fees which you will be advised of at the time of booking. An in-­home consultation is required, prior to reservations, for all new clients.  

Cancellations Policy

Home visits and Pet walking services:

• We ask that if you need to cancel, at least 24 hours of notice is required

• With 24 hours' notice full refund will be issued or used to reschedule the booking as advised by the client

• If cancelled with less than 24 hours' notice, you will be entitled to a 50% refund

• If cancelled at 12 hours' notice there will be no refund

  Overnight house sitting and Wedding chaperone services:

• A full refund will be issued if cancelled with 1 week's notice.

• If cancelled with less than 1 week's notice, you will be entitled to a 50% refund

• If cancelled with less than 3 days' notice there will be no refund

Behavioural Issues

Walkies and Whiskers are happy to cater for dogs that need particular care, such as no dog contact, or separation anxiety. However, we do ask that you let us know if any issues that your dog may have, so that we can arrange suitable care for your pet. Walkies and Whiskers reserves the right to refuse to provide services.  

Please note: If your pet bites one of our staff or displays such defensive behaviour that causes staff to be worried for their safety, they reserve the right to end the appointment. In the rare instance this could happen they would contact you as soon as they leave the premises so you can make alternative arrangements quickly.

House Sitting

Our staff may wish for their spouse to join them on a house sit and they will notify you of this during correspondence prior to a consultation. Staff will bring their spouse along to the consultation to ensure your pet is happy for both persons to be in the home.

If you have a nervous dog that may not tolerate another visitor in the home you must notify staff of this prior to a consultation. Staff reserves the right to end the house sit immediately if your pet bites or displays such defensive behaviour that causes staff or their spouse to be worried for their safety.

In the rare instance this could happen they would contact you as soon as they leave the premises so you can make alternative arrangements quickly.

Unforeseen Purchases

In the event that additional items need to be purchased in the absence of the client – i.e. pet food, cat litter, cleaning supplies or other items that contribute to the health and well being of
your pet, Walkies and Whiskers will purchase these, retain a receipt, and the pet owner is responsible for reimbursement of these items on their return.

Keys

Walkies and Whiskers will require a copy of your house key after the initial consultation. This key will be held by Walkies and Whiskers. It is recommended that this key remains with Walkies and Whiskers for convenience in future use of our services, and that future use of services can then be confirmed
by telephone, email or messaging.

Updates

Please inform us of any changes to your contact details, emergency contact details, vet surgery, and your pet’s care needs.  

Privacy Policy

All of your information will be kept private and confidential and not passed onto third parties. To find out more please read our full privacy policy.

Insurance

Walkies and Whiskers has full comprehensive insurance cover, including Professional Indemnity cover, Public Liability cover. We ask that you make us fully aware of any pertinent information concerning your pet before we begin our care services.  

Medication/Vaccination/Immunisations

Walkies and Whiskers will follow instructions to administer medication as directed. Walkies and Whiskers is only insured to administer topical and oral medications only - no vaccinations. If your pet has a contagious illness, Walkies and WhiskersServices must be informed and this may mean the service must be cancelled. We advise that owners discuss vaccinations with their vet professional, and if the decision is made not to vaccinate, this is at the owners own risk and choice.  

Pet Waste

Walkies and Whiskers will properly dispose of your pets waste. For cat litter trays we request that you provide all necessary items such as scooper, cat litter and bags and indicate where you would like these waste bags disposed of. This also applies to other home based animals such as rabbits etc. For dog walking we will properly dispose of pet waste, and will provide pet waste bags for this, we may sometimes need to bring the waste back to dispose of in your outside bin.  

Collars/Leads

Please provide appropriate collars and leads with tags for all visits. Dogs will be walked on lead
unless you have instructed us that it is safe to let your dog off, and that they have a recall.  

House Cleanliness

Walkies and Whiskers will clean up after your pet to the best of our ability. Please inform us of the area in which cleaning supplies can be located. We are not responsible for any flooring stains created by your pet. Please provide towels to dry your pet off after their walk.  

Household Emergencies

Details of shut off points for services into the property are to be provided on the Home Information Sheet. In the event of an emergency either yourself or your emergency contact will be contacted to arrange remedial work.  

Changes to return date

We carefully plan our services around our clients, so we cannot offer refunds for early return dates. If you are unexpectedly delayed, we will do our best to arrange further cover, which will be charged.  

Payment

Walkies and Whiskersaccepts cash or bank transfers (please enquire for bank details). Payment must be made at least 24 hours prior to the appointment date. For bookings made via text, Facebook messaging, or our Live chat, kindly ensure to make full payment within 2 hours of receiving the invoice otherwise your appointment slot will be released and available to book by other clients.

Questions, Complaints and Contacts

If you have any questions regarding these Terms and Conditions, please contact us at privacy@Walkies and Whiskers.co.uk, or by UK mail at the address below:

Walkies and Whiskers, LTD.

Attn: Privacy Officer

128 City Road

London, England